Frequently Asked Questions
These are just a few of the questions I get asked, but if you still need an answer please get in touch as I will be pleased to help you.
WHY IS IT SUBSCRIPTION-ONLY SALES?
‘Subscription-only’ means that as a small, locally-based business I can offer a very personal service. I can plan well in advance for orders, buy the right amount of stock, minimise waste, ensure a speedy delivery and, that customers get to experience something new each week.
WHY CAN’T I CHOOSE EACH ITEM FOR DELIVERY? WHAT IF I DON’T LIKE SOMETHING YOU DELIVER?
The idea behind La Bonne Parisienne is to share an exciting selection of new breads and pastries that you may never have experienced or, cannot necessarily find locally. It works so that, over a month or more you will get to enjoy an varied range, along with an element of surprise and discovery. Let me know if there is anything delivered that you really do not like. I will offer a replacement item and make sure that, if you renew your subscription, it is not delivered again.
When you buy a subscription I shall phone or email you, within 24hrs, to find out in advance anything you dislike, and to check any other dietary issues.
Please note, All LBP products contain gluten and some products contain dairy, eggs and nuts. In all cases breads and pastries are made in an environment where products containing nuts, dairy, sesame and gluten are prepared.
HOW DO I KNOW IF I’M IN YOUR DELIVERY AREA?
Currently I deliver to addresses in Copthorne, Oxon, Gains Park, Radbrook, Meole Village, Belle Vue, Kingsland, Coton Hill, Castlefields & Frankwell but please don’t hesitate to call or email firstname.lastname@example.org to check with me if you’re on the edge of these areas and/or not sure.
CAN I COLLECT FROM YOU?
No, sorry. This is a delivery service, only available to subscribers who live or work in the prescribed delivery areas and can accept delivery between 4pm -7pm weekdays.
I’M NOT SURE I CAN ALWAYS BE IN FOR DELIVERY. CAN YOU LEAVE THE ORDER IN A PORCH ETC?
The bread and pastries are always individually and hygienically wrapped in food-grade, paper packaging and an outer paper carrier bag. If you have a porch or waterproof box in which you are happy for me to leave an order that’s fine, as long as you will be retrieving the delivery within a couple of hours. However, your safe place must be cool and out of direct sunlight, which will quickly stale the bread and spoil iced, or chocolate/fruit filled pastries All orders are left at the subscribers own risk .
WHEN WILL MY SUBSCRIPTION START?
Your PayPal account will be charged as soon as you place an order and I will phone or email you, within 24hrs, to discuss your delivery day (currently Thursday) and any dietary issues. Your delivery day will be the same day each week and your deliveries will begin on the first agreed delivery day after we have spoken. This means that, unless otherwise agreed, you will not have to wait any more than 7 days before your first delivery.
WHAT IF I’M AWAY ON HOLIDAY OR NEED TO MISS A DELIVERY DURING THE SUBSCRIPTION PERIOD?
That’s no problem but, if you already know your holiday dates, let me know at the time of purchasing your subscription. Otherwise, please give me at least 7 days advance notice. For those customers who have made a single, one-off payment for their subscription any pre-agreed, missed deliveries will be added to the end of your subscription period. In the case of regular, continuous payment customers your missed deliveries will be refunded in the form of gift vouchers. Please see the Terms & Conditions for this form of payment for full details.
There will be 4 weeks across the year when I will take holidays too. Your continuous payments have already been discounted for this but I will, of course, advise these dates well in advance.
WHAT ABOUT FOOD HYGIENE STANDARDS?
Food hygiene is very important to La Bonne Parisienne and it is taken very seriously. As a legal requirement I am registered with the local Food Standards Agency (FSA) and, like any other food business or outlet, open to inspection by their Environmental Health Officer at any time. I have my food hygiene Level II training certificate and, follow the strict cleaning, recording, storage and monitoring requirements of the FSA ‘Safer Food Better Business’ guidelines.
IS IT POSSIBLE TO BUY GIFT VOUCHERS FOR SUBSCRIPTIONS?
Yes! As long as the recipient lives in my delivery area. Visit the Gift Cards page to find out more. Please don’t hesitate to contact me for further advice or information on how gift vouchers will work.
It is also possible to buy subscriptions directly, on behalf of, or as a gift for someone else. Simply purchase the chosen subscription plan as per the instructions given. Tick ‘This is a gift’ option box and insert the recipient’s delivery address and contact details under the Delivery Address section at the Checkout.
HOW ECO-FRIENDLY IS THE BUSINESS?
Although the main ingredients (flour and butter) are imported from France, other ingredients (such as eggs, herbs, fruit and vegetables) are sourced locally in Shropshire wherever and whenever possible. Delivery is by bike, and I use 100% compostable and/or recyclable food packaging. Food waste from my kitchen is recycled or composted and the subscription model of ordering is designed to minimise waste.
CANCELLATION – WHAT IF I CHANGE MY MIND?
I have every confidence that you will be delighted with your bakes and look forward to all your deliveries. However, if for some reason you change your mind and wish to cancel your subscription, you must do so within 14 days of purchase of your initial purchase.
If you have not yet received your first delivery you will be refunded in full. If you have already received your first delivery, you will be refunded the cost of your remaining subscription (purchase cost, less the cost of goods received).
It is not possible to refund any monies paid after 14 days, though your statutory rights under The Consumer Rights Act 2015 are unaffected.
For those customers on the regular payment 4-week or 12 week option please refer to the Terms & Conditions for full cancellation details.
WHAT IF I HAVE A COMPLAINT?
All feedback is very welcome and actively encouraged. If you have any complaints, problems or concerns please do not hesitate to contact me and I will do my best to rectify the situation. Delivery of interesting, delicious, quality bakes is guaranteed and anything that you consider falls short of these high standards will be replaced.